© 2010 the sweet kitchen

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Web site design: A Nicholson

Below are the terms and conditions that are accepted when ordering from the sweet kitchen.

At this stage we can only deliver to the area around St.Ives, Huntingdon, Cambourne and Cambridge - please phone to check if we deliver to your area. Payment is required in cash or by cheque when delivery is made.

We need 48 hours notice for any order. However, if you require your order sooner, please phone and we will do what we can to accommodate you.

Your order will be delivered by the sweet kitchen at a time agreed with you. If you are not at home to take delivery at the agreed time, a subsequent attempt to deliver will be made, but a surcharge may be payable (twice the original delivery charge).

It is the customers' responsibility to ensure that you have given us the correct delivery information and that someone is available to accept and pay for your delivery. No refunds will be given if a delivery cannot be made. We accept no liability if delivery is not made due to the recipient being unavailable.

In the unlikely event that you are not 100% happy with your order, please get in touch within 24 hours of receiving it to report any problems. We deliver orders ourselves to prevent damage in transit, but in the unlikely event of your order being damaged in transit, we will require evidence before we leave the premises, in order for a refund to be made.

Please note that whilst refunds can be made for faulty orders, compensation will not exceed the original total paid for your order.

If you need to cancel your order please inform us as soon as possible as orders that have already been baked cannot be cancelled.